Refund Policy

Short version. We offer refunds within 3 days of purchase, no questions asked, if you haven't consumed more than 20% of your monthly quota. Beyond that, refunds are reviewed case-by-case — criteria below.

The auto-approve rule

Ask for a refund inside 3 days AND you've used less than 20% of your listing (or comps lookup) quota that month? It approves itself. No emails, no ticket queue. Click the button in /dashboard/account and Stripe processes the refund in 5–10 business days.

Case-by-case (past 3 days or over 20% used)

Here's exactly how a manual review lands:

• Provider outage that prevented delivery — full refund. If OpenAI was down when you tried to generate, or the Comps API returned nothing usable for a day, we refund.
• Duplicate charge — full refund. Both of them. Same day.
• Cancelled within 24 hours and used nothing — full refund. Just email us.
• Used the product and changed your mind after 3 days — no refund. You bought a month, ran your listings, then decided it wasn't for you. That's your call to make going forward. Cancel in the account page and it won't renew.
• Chargeback disputes — we contest every one. Filing a chargeback instead of talking to us forfeits refund eligibility on any future purchase from any ABMediaX product.

How to request one

Fastest path: /dashboard/account → “Request refund”. The form auto-computes your quota usage and either approves it inline or opens a review ticket. Review turnaround is 3 business days, usually same day.

Anything you disagree with?

Reply to any email from us or write ops@abmediax.com. We answer every message. We don't use canned responses.

Written in Palmerton, PA. Not Silicon Valley. Not a growth-hacker Slack. We build the way carpenters build — measured twice, cut once. Same for how we handle your money.